Shipping Policy

At Drinks Halo, we are proud to deliver your favorite products directly to your door in Portugal and worldwide. We partner with trusted carriers to ensure safe and timely delivery.

Order Processing

Orders typically require 2–7 business days to be processed and shipped. During busy periods or holidays, processing times may take up to 10 days.

Once an order has entered the shipping stage, we are unable to make changes (including address modifications). Please ensure all details are correct before confirming your order.

Shipping Times

Estimated delivery times (after processing) are as follows:

Europe: 7–14 business days
USA & Canada: 10–21 business days
Rest of World: 15–30 business days

Note: These are estimates and do not include processing times. Customs clearance, holidays, weather, or other external factors may cause delays.

Tracking

All orders are shipped with tracking numbers. Once your order has been dispatched, you will receive a confirmation email with your tracking details. Tracking updates may take a few days to appear.

Duties, Taxes & Customs

International shipments may be subject to customs duties, taxes, or import fees, depending on your country. These fees are the responsibility of the customer.

If a shipment is refused due to unpaid duties or taxes, you will be responsible for return shipping fees and any charges incurred.

Lost, Stolen, or Damaged Packages

Drinks Halo is not responsible for packages that are lost, stolen, or damaged after delivery has been confirmed by the carrier. In such cases, please contact the shipping carrier directly to file a claim.

Wrong Address Disclaimer

Please double-check your shipping address before confirming your order. If an incorrect address is provided and the order is shipped, we cannot retrieve it or issue a refund. Any reshipment costs will be the responsibility of the customer.

Feedback

We welcome your feedback! For questions or concerns, contact us anytime at hello@drinkshalo.store. Your input helps us improve every day.

The most important thing is that nothing comes out! It is essential to me. It closes well and does not leak. As for the temperature of the drink, I think it does keep it warm, but in 2 hours my coffee is lukewarm, not hot (but it seems that happens with all thermoses). It shows the temperature well, that's for sure. Overall, it seems good to me.